Privacy Policy

Information We Collect

We collect information that is necessary to provide you with a secure, personalised gaming environment and to meet our regulatory responsibilities. During account registration and ongoing use, this typically includes your full name, date of birth, residential address, email address, telephone number and valid identification documents required for verification purposes.

Financial details such as payment method information and transaction records are gathered solely to facilitate deposits, withdrawals and to maintain accurate account records. We also automatically collect technical data including your IP address, device type, browser version and pages visited. This usage information helps us improve site performance and detect any irregular activity.

Special Category Data

In limited cases, we may process data related to responsible gambling tools, such as self-exclusion or deposit limit records, to support your wellbeing while using our platform.

How We Use Your Information

Your personal data is used to create and administer your account, process transactions, verify your identity in accordance with licensing conditions, and prevent fraud or money laundering. It also enables us to provide customer support, send service-related communications and, where you have consented, deliver tailored marketing messages about bonuses and promotions.

We may combine information from different parts of our service to better understand how you use the platform and to maintain a safe gaming environment that complies with UK Gambling Commission standards.

Sharing Your Information

We never sell your personal data. Information may be shared with carefully selected third-party service providers who assist in operating the website, including payment processors, identity verification agencies, hosting providers and analytics services. All partners are contractually obliged to keep your data secure and to use it only for the purposes we specify.

Disclosure may also be required to comply with legal obligations, regulatory requests from authorities such as the UK Gambling Commission, or to protect the rights, property or safety of The Boss Casino, our players or the public.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enable essential functions such as logging in, remembering your preferences and maintaining game sessions. Analytical cookies help us understand visitor numbers and how the site is used so we can make improvements.

You can adjust your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may limit your ability to use some features of the platform.

Data Security

We maintain appropriate technical and organisational safeguards to protect the personal data we hold. This includes encryption of sensitive information, secure servers, access controls and regular security reviews. While we strive to protect your data, no online system can guarantee absolute security.

Your Rights

You have several rights regarding your personal data, including the right to access a copy of the information we hold, to request correction of inaccurate details, and in certain circumstances to request deletion or restrict processing. You may also withdraw consent for marketing communications whenever you wish.

To exercise any of these rights, please contact our customer support team using the details provided on the website. We will respond in accordance with applicable data protection laws.

Data Retention

We keep your personal data only for as long as it is needed to fulfil the purposes described or to satisfy legal and regulatory requirements. Once retention is no longer necessary, we securely delete or anonymise the information.

Changes to This Privacy Policy

We may update our privacy practices from time to time to reflect changes in our services or legal obligations. Any updates will be posted on this page with the revised effective date, and we recommend that you review it periodically to stay informed.

Contact Us

If you have any questions about this privacy policy or how your personal data is handled, please contact our support team through the live chat facility or email address listed on our website. We aim to resolve any concerns promptly and transparently.